Frequently asked Questions

  • We respectfully ask that you provide us with a 24-hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing a 24-hour notice, we often cannot fill that appointment time. This is an inconvenience to your therapist and means our other clients miss the chance to receive the needed services. For this reason, you will be charged 100% of the service.

    We reserve the right to require a credit card number to be given to book future appointments so that appropriate fees may be charged if a late cancellation does occur.

    We understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection, have experienced vomiting or diarrhea, or have been in contact with someone unwell before your appointment, we request that you cancel your session. Inclement weather may also result in the need for late cancellations. We will do our best to give advanced notice if we are closing or need to cancel due to bad weather, and we ask you to do the same.

  • We request that you arrive 5-10 minutes before your appointment to allow time to fill out any required paperwork and answer any intake questions your therapist may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this occurs so we can do our best to accommodate you.

    Appointment times are reserved for each client, so oftentimes, we cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment start time may result in a loss of time from your massage, so your session ends at the scheduled time. The full price of the service will be charged even when sessions are shortened due to late arrival. In return, we will do our best to be on time, and if we cannot, we will add time to your session to make up for our late arrival or adjust the service charge accordingly.

  • Restoration Massage and Bodywork Inc. is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our massage therapy practice.

    We may collect personal information from you when you for the following reasons:

    • Scheduling appointments

    • Fill out patient forms

    • Communicate about your appointments and treatment with us through email or phone

    The information we may collect includes the following:

    • Name

    • Contact information such as phone number and email address

    • Medical history and health information as it relates to the treatment and services you receive

    • Payment information (if applicable)

    The information we collect may be used for a variety of purposes, including:

    • To provide and manage your massage therapy services

    • To communicate with you about your appointments

    • To process payments

    • To improve our services and customer experience

    • To comply with legal obligations

    Information Disclosure Policy

    We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

    • To third-party service providers who assist us in operating our business, provided they agree to keep this information confidential.

    • When required by law or to protect our rights.

    • With other therapists who are contracted to Restoration Massage and Bodywork Therapy only. 

    Data Security

    We implement a variety of security measures to protect your personal information. These measures include:

    • Secure storage of physical and electronic records

    • Limited access to your information on a need-to-know basis

    • Regular reviews of our information collection, storage, and processing practices.

    Your Rights

    You have the right to:

    • Access your personal information

    • Request correction of inaccurate information

    • Request deletion of your personal information, subject to legal obligations.

    To exercise these rights, please get in touch with us using the information below.

    Changes to This Privacy Policy

    We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. We advise you to review this Privacy Policy periodically for any changes.

    Contact Us

    If you have any questions or concerns about this Privacy Policy, please get in touch with us at:

    Restoration Massage and Bodywork Inc.

    324 NC-105 EXT, Suite 2

    Boone, NC 28607

    Phone: (828) 226-5210

  • The short answer is that it depends entirely on how your body feels. A rough timeline for regular massage maintenance is every 4 to 6 weeks. However, suppose you are recovering from an injury or addressing a specific issue. In that case, your massage therapist may suggest coming in once a week or every other week until the issue is resolved.

    It also depends on your schedule and budget. Massage is important, but it has to work for you. We understand the importance of finding balance.

  • The type of massage depends on the massage's purpose and the client's desired experience. Any massage or wellness service should always cater to the client's comfort level. Deep massage doesn't necessarily mean pain, but we all have different tolerances and preferences. Restoration Massage & Bodywork is a place of purposeful massage, and our goal is to keep you functional.

    Don't hesitate to contact us if you need assistance determining what kind of massage best fits your current needs.

  • Clients should always feel empowered to advocate for themselves during a massage session. Communicating verbally with your massage therapist is the best way to let them know if something is painful or uncomfortable. Also, you can express what type of pressure you prefer before and during your massage.

    At Restoration, we believe in leading with kindness and want you to have the best experience possible.

  • We recommend clients avoid strenuous exercise for at least 24 hours after a bodywork session. Exercising after a session can increase muscle soreness and compromise the value of the soft-tissue work you received during your session.

    If you choose to work out before your massage appointment, please shower after your training session and refrain from applying any lotions or oils after showering.

  • Massage does not have to be painful, but it should be purposeful. There are many different massage techniques, and the pressure for each method may vary. Additionally, each client will have a varied tolerance for pain. Many therapists will ask about your preferences regarding pressure before the session, but clients should feel free to communicate that to their therapists if the pressure becomes too much. The massage therapist should always respect your preferences.

  • Focus on hydration: starting 48 hours before your appointment. Hydrating your muscles before your treatment session is essential for eliminating toxins released into the body's circulation during treatment. Drinking still water or herbal teas are both excellent methods for staying hydrated.

    Eat lightly: a full belly can make lying on your stomach uncomfortable.

    Take a shower: as close to your appointment time as possible. After showering, refrain from applying lotions, serums, or oils to your skin.

    Arrive early: approximately 5-10 minutes before your appointment to complete any required paperwork.

    Communicate your needs: if you have any injuries or are experiencing muscle soreness, let your therapist know where you are and how you would like them to handle that area throughout the massage.

    Relax: concentrate on your breathing, taking long, deep breaths. Deep breathing will help to reduce stress and increase relaxation. You don't have to assist your therapist with lifting your arms, legs, etc.

    During the massage, let your therapist know your preferences change or if you feel uncomfortable. Too hot or too cold? Want more or less pressure? Is the room too bright or too dim? Is the music too loud or too soft? It is your massage, and you get to decide!

  • Yes, we request that clients shower as close to their appointment time as possible. Please refrain from using lotions, serums, and oils after showering.

  • Absolutely! Let your massage therapist know if you are uncomfortable lying face down or in any other position. At Restoration, we utilize a variety of bolsters and rolled towels that will aid in making you as comfortable as possible. Additionally, our therapists can perform the massage with the client lying on their side.

  • All clients should feel empowered to communicate their preferences before and during the massage session. If there are specific areas that you would like the therapist to avoid, let them know, especially if you have an injury or dislike having a particular area touched. The information is always welcome if you feel comfortable discussing why you dislike touching a specific area. However, it is not required that you disclose the reason why.

  • It may depend on the injury. We request that you speak with your therapist directly before your appointment. If you are struggling with acute pain due to an injury, your massage therapist may recommend you consult your doctor before receiving a massage.